How to activate your Tello SIM
Wait for the HiveReach email confirming that your Tello SIM has been installed in your rented phone. Then activate it online using the code in your SIM photos.
Open your SIM details
Open activation.zip, attached to your installation email from HiveReach. The password is the phone number linked to your HiveReach account, in international format with the leading + and country code, without spaces, hyphens or parentheses (for example, +12025550123).
Find the activation code on the photograph of the plastic card that held your SIM. Use the activation code, rather than the longer SIM serial number (ICCID).
Enter your activation code
Go to tello.com/activate, enter the activation code from your SIM photo and select Continue. You do not need to install an app.
Complete activation
Follow Tello’s instructions to sign in or create an account, choose a mobile plan and complete activation. Pay Tello directly for mobile service; your carrier plan is separate from your HiveReach phone rental.
The physical SIM is already installed by our staff. If you cannot open the archive or find the code, contact support@hivereach.com.
For help with your carrier account or activation, visit Tello’s Help Center.