Questions & Answers

HiveReach lets you rent a real Android phone in your chosen country and use it through your browser. You see its screen live and can tap, swipe, and use apps remotely. The phone stays in that country, with a real SIM card, and is reserved for you.

A VPN sends your internet traffic through another server, while an emulator imitates an Android phone. HiveReach gives you a real phone in your chosen country, with its own SIM card and mobile connection. This setup is designed to help lower the chance of account bans by keeping your phone, SIM, and location real and consistent.

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HiveReach offers real Android phones in seven high-value markets: the United States, Canada, the United Kingdom, Ireland, Germany, Australia, and New Zealand. These countries have strong purchasing power, so reaching the right customers there can create opportunities to multiply your revenue. Choose your preferred city at checkout, where you’ll see which locations are currently available.

Choose $79.99/month with annual billing (paid upfront for the year) or $99.99/month with monthly billing. Both plans include a dedicated real Android phone, a genuine carrier SIM, hosting and maintenance, browser control, and 2 GB of mobile data every month. You can top up with extra data when you need more. Plans renew automatically, and taxes are calculated at checkout.

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Yes. Our free live demo lets you use a real Android phone for up to 10 minutes a day, with no signup or credit card required. Try the controls and see how the connection feels before choosing a plan.

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HiveReach is designed to help lower the chance of account bans by providing a real phone, genuine SIM, and a consistent local setup. Your activity on social platforms still matters—what you post, how you interact, and whether you follow their rules. We cannot guarantee views, a particular audience, or ban-free accounts.

Yes. You can use TikTok, Instagram, Facebook, and other supported Android apps to publish content, manage profiles, and reply to messages. App availability depends on the phone’s location, Android version, and each app’s requirements. Banking apps are not permitted on HiveReach.

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Create a HiveReach account, choose an available location and a monthly or annual plan, and complete your payment. Then open your dashboard, select your assigned phone, and press Connect. You can start using it through your browser without buying hardware or installing software.

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No. Your rented phone is dedicated to you for the duration of your rental. Other customers do not use the same device or share your apps, accounts, and files.

Each phone includes a real physical carrier SIM and phone number. You can use SMS verification where the app and carrier support it.

Yes. You can control a rented phone remotely through your browser while being abroad.

Yes. Checkout shows the locations you can choose from and their current availability. Select an available city before choosing your rental plan.

You can choose another available location or join your preferred city’s waitlist at checkout. Joining the waitlist does not reserve a phone or guarantee an availability date.

Yes. Renewing your existing rental keeps the same assigned phone and number. If the rental fully expires after its grace period, keeping that phone or number is no longer guaranteed.

Your rented phone stays in its physical host location. To use a phone in another country, choose a rental in that location. Contact support before changing an existing setup if you need help planning the move.

Annual billing saves $240 per phone compared with 12 monthly payments, about 20%. The annual plan works out to $79.99 per month, paid upfront for the year, compared with $99.99 on the monthly plan.

Yes. Monthly plans renew each month, and annual plans renew each year. You can stop the next renewal through your billing settings.

Open Billing in your dashboard and use the billing portal to cancel auto-renewal. This stops your next renewal, while your current paid access continues until the end of its term. Canceling does not automatically issue a refund.

You can request a refund within 24 hours of payment if no SMS messages have been sent or received. Contact support with your order details so the team can review your request.

New rentals are currently available on monthly or annual plans. Each customer gets a dedicated phone with a new SIM, so shorter rentals would cost nearly as much as a month.

Each rented phone includes 2 GB of mobile data every month, whether you choose monthly or annual billing. Watching videos, downloading files, and using apps can all use this allowance. You can buy extra data when you need more.

Yes. You can top up your phone with extra mobile data depending on your SIM carrier. Data is charged at cost, with no markup.

Advertised prices exclude tax. Any applicable tax is calculated at checkout, where you can review the total before paying.

You can pay by card through Stripe Checkout. Eligible digital wallets may also appear when supported by your device, browser, and location. Checkout shows the payment methods available to you.

Yes. You can rent additional phones when they are available. Each rental includes one dedicated phone with its own plan and billing.

Open Billing in your dashboard to access the billing portal for invoices and payment details. You can find your purchase history under Orders.

After your paid access and any credited extra time end, you can no longer control the phone. A seven-day grace period holds it for renewal, but does not include access. If you do not renew during that period, the phone is prepared for reuse and keeping the same phone is no longer guaranteed.

No. You need a HiveReach account, a supported browser, and an internet connection. HiveReach handles the physical phone setup, and you control the phone through your browser.

Use an up-to-date version of Google Chrome with a stable internet connection. You can try the free demo on your own computer and browser to check how the controls and connection feel.

Native iPhone and Android apps are listed as coming soon. For now, you can use HiveReach through your browser. Check the downloads page for app availability.

Sign in, open your dashboard, select your assigned phone, and press Connect. Its screen opens in your browser so you can start using it. Press Disconnect when you finish your session.

Open Google Play on the rented phone, sign in with your own Google account when needed, and install a supported app. Availability depends on the phone’s location, Android version, and the app’s requirements.

Yes, but we don’t recommend moving established accounts between countries or devices. Sudden changes in device, SIM, or location may trigger additional security checks from social platforms.

Yes. Disconnecting does not reset your rented phone, so your installed apps and stored data remain between sessions during your rental. Individual apps may still ask you to sign in again.

Tap a text field to open the phone’s on-screen keyboard, then click or tap its keys. Your computer’s keyboard is not currently forwarded to the phone.

Phone audio is available in the browser on supported phones, apps, and browsers. Enable it using the viewer’s audio controls. Some apps may prevent their audio from being captured.

HiveReach gives you manual control of a real phone; it does not include a built-in post scheduler or automatic account management. Any scheduling features depend on the apps you use on the phone.

No. HiveReach hosts the phone, so your computer does not need to stay on. Closing your browser ends your control session without ending your rental or resetting the phone.

Yes. Agencies can rent phones for accounts they are authorized to manage. Separate phones can help keep different clients’ apps, files, and daily work organized. Our agency device guide explains how to keep ownership and responsibilities clear.

Each phone supports one active controller at a time. Disconnect before another authorized user connects to it.

There is no universal one-account-per-phone rule; each app has its own account limits and rules. Separate phones can help you organize different clients or brands. See our TikTok and Instagram account checklist for practical ways to avoid posting from the wrong profile.

After a rental fully ends, the phone must be wiped and checked before it can be rented to another customer. Keep your own backups of important files and retain access to your account recovery methods before your rental ends.

Banking apps, financial fraud, illegal activity, service abuse, and attempts to compromise devices or the network are prohibited. Breaking these rules can result in suspension or termination without a refund. Contact support if you are unsure whether your intended use is allowed.

Refresh your dashboard, check your internet connection, and try connecting again. If the problem continues, contact support with the phone’s name and any error message you see. HiveReach handles issues with the hosted hardware.

Speed depends on your internet connection, distance from the phone, and current network conditions. Try the demo first, though performance may vary by rental location. If your rented phone is barely usable, you can request to cancel the rental within the first 24 hours, as long as no SMS messages have been sent or received.

Some apps protect certain screens from remote capture, which can make them appear black in the viewer. HiveReach does not bypass those protections. If the entire phone screen stays black, contact support for help.

Keep account ownership and recovery details clear, and check that you are using the right profile before you post. Start with our TikTok and Instagram account checklist and account readiness guide. If you are working abroad, see our guide to publishing for US TikTok readers.

Use Talk to support on the website, open Support in your dashboard, or email support@hivereach.com. For help with a rental or connection, include your phone name, order details, and any error message you see.